Customer Development Engineer

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job overview:

The Customer Technical Development (CTD) role is designed to deliver on-site and remote technical support focused on the injection molding process for customers in Green Hydrogen, Consumer, Construction and Medical industries in the region. The role focuses on resolving customers’ technical challenges involving Syensqo’ s materials, translating customers’ unmet needs to development opportunities and supporting the innovative development through MIP procedure, while collaborating with internal teams to enhance competitiveness and customer satisfaction.

Responsibilities:

• Provide technical support to customers using Syensqo’s materials in a timely manner, including on-site troubleshooting and remote guidance. 

• Work closely with commercial teams and customers on the technology development on project basis. Leverage technical expertise and R&I resources to resolve the challenges including material selection, design/tooling optimization, injection molding and assembling process…

• Support customers in their production, conduct on-site assessments and if necessary using lab resources on failure analysis to identify potential root cause for further optimization.

• Monitor and validate industry trends, emerging technologies and regulatory requirements related to focused markets to ensure technical support compliance and competitiveness.

• Identify potential new opportunities with targeted customers and bridge technical communication between customers and internal team to translate the VOCs to clear material CTQs, support R&I on solution development and customers’ evaluation.

• Document and report technical data including trial reports, technical promotion package, regular team reports…

• Deliver technical seminars or training to customers and internal stakeholders on new material/application, new technology…

• Support market intelligent analysis through benchmarking studies based on the technical requirements of targeted applications.  Develop value propositions with marketing to share with customers/market. 

Qualifications:

• Min. Bachelor’s degree in Chemistry engineering, Material science, mechanical engineering or a related technical field.  

• 5+ years of technical support or research experience in the fields related to Design and injection processing technology of Plastic Polymers .

• Profound understanding of polymer chemistry, material properties, structural part/tooling design, equipment and processing  technology for targeted markets.

• Strong problem-solving and analytical skills-able to diagnose complex issues under pressure.

• Excellent communication skills to interact with customers and internal cross-functional teams with strong influencing skills.

• Highly motivative, cooperative and teamworking

• Strong business acumen (customer-oriented mindset)

• High mobility: 50~70% travel 

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.