Membrane Technical Support Specialist

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

We are looking for:

• One Customer Technical Development engineer to deliver on-site and remote technical expertise for membrane customers of Hemodialysis, Water-treatment, Pharma filtration, gas separation industries in the region. The role focuses on resolving customers’ technical challenges involving Syensqo’ s materials, translating customers’ unmet needs to development opportunities and supporting the innovative development through MIP procedure, while collaborating with internal teams to enhance competitiveness and customer satisfaction.

We count on you for:

• Provide emergency and routine technical support to customers facing membrane-related challenges, including on-site troubleshooting and remote guidance.

• Support customers in membrane production, conduct on-site assessments to identify potential root cause of performance gaps for further optimization.

• Monitor and validate industry trends, emerging technologies and regulatory requirements related to membrane market to ensure technical support compliance and competitiveness.

• Identify potential new opportunities with targeted customers and bridge technical communication between customers and internal team to translate the VOCs to clear material CTQs, support R&I on solution development and customers’ evaluation.

• Document and report technical data including trial reports, technical promotion package, regular team reports…

• Deliver technical seminars or training to customers and internal stakeholders on materials for membrane, new membrane technology or application.

• Support market intelligent analysis through benchmarking studies, clearly understanding how material properties influence membrane processing and performance. Develop value propositions with marketing to share with customers/market. 

You can count on us for:

• Growth and individual development opportunities

• On the job training and timely coaching will be provided for your success

You will bring:

• Master’s degree in Chemistry engineering, Material science, Environmental engineering or a related technical field. A doctor's degree is a plus.

• 5+ years of technical support or research experience in membrane related fields or Specialty Polymers.

• Profound understanding of membrane principles, formulation, processing technology, and specific membrane performance for targeted markets.

• Strong polymer background. 

•  Strong problem-solving and analytical skills-able to diagnose complex issues under pressure.

• Excellent communication skills to interact with customers and internal cross-functional teams with strong influencing skills.

• Highly motivative, cooperative and teamworking.

• Strong business acumen (customer-oriented mindset).

• High travel frequency to support the clients.

You will get:

• Competitive salary and benefits package

• Weeks of maternity/paternity and co-parenting leave, according to local regulations

• Training platform for all employees

• Free well-being sessions (physical and psychological)

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.