Customer Service Specialist (m/w/d)

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Our company is one of the world’s leading suppliers of composite materials and is recognized by its customers as a successful innovator and provider of reliable, high-performance solutions with added value. The Composite Materials Global Business Unit (GBU) develops, produces, and markets the majority of materials needed for the production of automotive and aerospace structures, such as prepregs, adhesives, and coating films.

We are looking for:

We are seeking a dedicated and enthusiastic Customer Service Representative with multilingual skills and a quick learning ability. You will play a key role in the European Customer Service team, acting as the interface between the commercial and supply chain organizations. You will manage and support your own customer portfolio, ensuring that customer orders are accurately processed every time. As a member of the European Customer Service team, you will report to the Head of European Customer Service and act as a liaison between our customers and internal departments.

Your responsibilities will include:

• Managing our international key account customers

• Independently preparing calculations and offers

• Handling document requests

• Coordinating and managing customer projects in close collaboration with Key Account Management and internal departments

• Supporting accounts receivable management

We offer:

• Challenging tasks, short decision-making paths, and high levels of responsibility in a modern work environment

• Space for innovative thinking and personal growth

• A corporate culture that encourages continuous learning and diversity

• Excellent career opportunities within a globally leading company

You bring:

• A completed degree or commercial training

• Ideally, experience in sales or customer service for key account clients

• Fluent in German, French, and English

• Good proficiency in MS Office applications

• Knowledge of SAP and Salesforce is a plus
   

What you will receive:

• Competitive salary and benefits package

• 16 weeks of maternity, paternity, and parental leave (subject to local regulations)

• Training platform for all employees

• Well-being programs to support work-life balance

Additional Information:

• Home office is possible after the training period
  
   

IMPORTANT: To ensure your application is considered, please submit your CV in English.

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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