Job Requistion Id:  32638

Business Intelligence Operation Analyst

Permanent contract

India - Pune, IN

Jul 24, 2025

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

 

Are you passionate about supporting data in powerful insights visualization that drive business success and being recognized for it? Do you thrive on supporting users to solve problems using data visualization, analytics, and business intelligence tools? Are you excited by the opportunity to collaborate with cross-functional teams? If yes, you are the one we are looking for.

About Syensqo 

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.



About the job

We are seeking a highly motivated and rigorous Business Intelligence Operations Analyst responsible for supporting and maintaining BI systems in a production environment. This includes monitoring BI processes, responding to incident tickets, troubleshooting issues, and optimizing operational workflows to ensure data availability and reliability. The right candidate should be flexible and open to using various Business Intelligence tools such as Qlik as the main solution, Tableau, Power BI, and/ or SAP Analytic Cloud.


Key Outputs

  • Monitor and maintain BI platforms and data pipelines in production.

  • Respond to and resolve incident tickets related to BI operations.

  • Collaborate with cross-functional teams to troubleshoot and resolve data or system issues.

  • Identify opportunities to optimize and automate operational processes.

  • Document incident resolutions and operational procedures.

  • Ensure data quality and integrity in all BI outputs.

  • Provide technical support and training to end-users on various BI tools.

  • Stay updated with the latest trends and best practices in Business Intelligence and data visualization.

 

Education and experience*

Indicate the required education in terms of minimum years of education, required type of degree, field of studies, etc. and the required knowledge and/or experience in terms of minimum years of experience in the respective field 

  • Bachelor’s degree in Computer Science, Information Systems, or related field.

  • 5+ years of experience in operations or similar roles.

  • Experience with BI tools (e.g., senior in Power BI, good knowledge in Tableau & Qlik, etc.).

  • Familiarity with incident management systems (e.g., BMC Helix, ServiceNow, Jira).

  • Strong analytical and problem-solving skills.

  • Good knowledge of BI data modeling, visualization, and scripting techniques.

  • Familiarity with data warehousing principles and ETL processes.

  • Exceptional problem-solving abilities and keen attention to detail.

  • Strong communication and interpersonal skills.

  • Capability to work both independently and collaboratively within a team setting.

 

Skills and behavioral competencies*

Indicate the required skills and behavioral competencies

  • Certifications in BI tools (PowerBI, Qlik, Tableau) are advantageous.

  • Time Management and Self-management: Effectively prioritize and manage multiple incident tickets and operational tasks.

  • Customer Service Orientation: Proactively supports internal users and stakeholders, ensuring their data needs are met reliably and efficiently.

  • Accountability: Takes ownership of incidents and operational tasks, following through to resolution.

  • Collaboration: Works effectively with cross-functional teams, including data engineers, analysts, and IT support.

  • Adaptability: Remains flexible and calm under pressure, especially when responding to urgent incidents or changing priorities.

  • Continuous Improvement: Seeks opportunities to optimize processes and prevent recurring issues.

  • Resilience: Maintains performance and a positive attitude during high-pressure situations or when facing setbacks.

  • Integrity: Handles sensitive data responsibly and adheres to company policies and compliance standards.

  • Attention to Detail: Precision in monitoring, troubleshooting, and documenting processes.

  • Team spirit, building relationships, collective accountability        

  • You love working in a collaborative environment that has a strong focus on teamwork, innovation, open minds and having fun

 

Language skills*

Indicate the required language skills (mandatory and optional)

English (Mandatory),

 

What’s in it for the candidate

  • Be part of and contribute to a once-in-a-lifetime change journey.

  • Join a dynamic team that tackles big challenges of transformation

  • Have fun and work at a high pace.

  • Enjoy a high level of autonomy.

 

About us

  • Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
  • At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.