RPA Support Analyst

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the job 

We are seeking an RPA Support Analyst with 2 years of experience on the UiPath platform & Microsoft Power Automate to support the day-to-day operations, monitoring, and maintenance of automated processes, as well as the development of new bots and enhancement of existing bots.

This role focuses on incident management, automation monitoring, troubleshooting, debugging, minor code fixes, operational support, and User Acceptance Testing (UAT) for RPA solutions deployed across the organization.

The role requires close collaboration with business users, RPA developers, and platform administrators to ensure automation stability, performance, and continuous improvement.

Objectives of this role

• Provide Level 1 / Level 2 support for UiPath automations in production.

• Monitor automation executions via UiPath Orchestrator (queues, jobs, triggers, robots) and Power Automate console.

• Identify, analyze, and resolve failed automations, including:

• Restarting failed jobs

• Reprocessing queue items

• Handling business and system exceptions

• Perform basic debugging and code fixes in UiPath workflows under guidance of senior developers.

• Analyze logs, screenshots, and Orchestrator alerts to determine root causes of failures.

• Support new RPA developments during deployment and hypercare phases.

• Execute and support User Acceptance Testing (UAT):

• Prepare test cases

• Run test scenarios

• Log defects and validate fixes

• Perform non-regression testing during releases or platform upgrades.

• Maintain operational documentation, runbooks, and incident reports.

• Communicate effectively with business users to explain incidents, resolutions, and RPA operational processes.

• Escalate complex issues to RPA developers or platform teams when required.

• Work in shifts if required to ensure automation coverage and operational continuity.

Education and experience*

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 2 years of experience  RPA Development, monitoring and support operations. Hands-on experience with the UiPath platform & Microsoft Power Platform, including:

  • UiPath Studio (development and debugging)

  • UiPath Orchestrator (monitoring jobs, queues, assets, schedules, robots)

  • Power Automate

• Experience with :

  • Exception handling

  • Logging and error analysis

  • RPA lifecycle (development, testing, deployment, support)

  • Experience interacting with business applications (ERP, web apps, legacy systems) is a plus.

  • Making enhancements to existing bots

Skills and behavioral competencies*  

Technical skills

• Experience with development/coding in UiPath Studio

• UiPath Orchestrator monitoring and operations

• Power Automate monitoring & troubleshooting

• Automation troubleshooting and incident resolution

• UiPath workflow debugging and code modifications

• Understanding of queues, transactions, retries, and exception handling

• Exposure to UAT and non-regression testing practices

• Familiarity with ITIL concepts (incident, problem, change management) is a plus

Behavioral competencies

• Strong analytical and problem-solving skills

• Ability to work independently and within a team

• Good communication skills to interact with technical and non-technical stakeholders

• Structured and methodical approach to incident handling

• Willingness to learn and grow in RPA and automation technologies

Language skills* 

English (Mandatory) 

What’s in it for the candidate 

• Be part of and contribute to a once-in-a-lifetime change journey

• Join a team tackling high-impact automation initiatives

• Work in a fast-paced, innovative, and collaborative environment

• Gain hands-on experience with enterprise-scale RPA solutions

• Be part of a forward-thinking company committed to innovation and excellence

• Contribute to initiatives that have a meaningful impact on advancing humanity

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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