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Job Opening ID:  34201

Senior Service Transition & Operations Coordinator

Permanent contract

India - Pune, IN

May 19, 2026

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

 

About the job

We are seeking a highly skilled Senior Service Transition & Operations Coordinator to drive the successful transition of Network Services operations from external vendors to the GCC operating model.

This role plays a critical part in establishing a structured, scalable, and sustainable operational framework while ensuring service continuity, operational excellence, and governance throughout the transformation journey. 

The ideal candidate will bring strong expertise in IT operations, service management, operational governance, and transition management within complex enterprise environments. This role requires strong ownership, process leadership, stakeholder management, and the ability to drive alignment across global teams, functional managers, vendors, and service delivery teams. 

Collaborating closely with Service Owners, Functional Managers, and Global Operations teams, this person will ensure operational readiness, service quality, onboarding excellence, and continuous improvement across the Network Services landscape.

This role requires working in shifts.

 

Key Responsibilities


  • Transition & Process Build

    • Support the transition from external vendors to the GCC model

    • Define, structure, and implement operational processes for the Network team

    • Ensure consistency, standardization, and scalability of all processes

    • Contribute to building a sustainable and efficient operating model

    • Documentation & Knowledge Management

    • Drive the creation and maintenance of operational documentation (KBA, runbooks, procedures)

    • Ensure proper documentation coverage for all key activities

    • Follow up with L2/L3 teams to maintain high-quality and up-to-date knowledge base

  • Operational Onboarding

    • Define and manage onboarding processes for new team members

    • Rationalize and standardize access management (tools, systems, accounts)

    • Ensure smooth and fast ramp-up for new joiners

    • Reporting & Dashboarding

    • Build and maintain operational dashboards (daily performance, backlog, incidents, SLAs)

    • Support the implementation of regular reporting for management

    • Track key performance indicators and ensure visibility on service performance

  • Run Coordination & Daily Operations

    • Act as a dispatcher and operational coordinator across teams

    • Organize and facilitate daily operational meetings (daily calls, handovers between regions: APAC / EMEA / NAM/LAM)

    • Ensure proper follow-up on incidents, backlog, and work orders

    • Support workload distribution and prioritization

  • Governance & Continuous Improvement

    • Monitor SLA performance and operational KPIs

    • Support process improvements and operational efficiency initiatives

    • Produce regular service reporting(weekly, monthly) on operational performance and service quality

  • Experience

    • 8+ Strong experience in IT operations (Run environment)

    • Proven experience in process definition, operational governance, or PMO roles

    • Experience in network environments is a strong plus

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field

 

Skills and behavioral competencies*

  • Strong knowledge of ITIL-based service management and understanding of Agile methodologies in operational environments.

  • Strong organizational and coordination skills

  • High level of rigor and attention to detail

  • Ability to structure, document, and standardize processes

  • Strong communication skills (cross-regional coordination)

  • Ability to work in a fast-paced and evolving environment

  • Proactive and hands-on

  • Structured and solution-oriented

  • Strong ownership and accountability

  • Continuous improvement mindset

 

 

About us

  • Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
  • At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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