AI Change Manager

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job title: AI Change Manager

Job overview and responsibilities:
Syensqo initiated a fundamental transformation and this transformation positioned digital technologies as key drivers to make it happen. It requires us to change the way we operate and leverage the tremendous amount of knowhow, knowledge, structured and unstructured datasets that today exist in the Group.

Syensqo has decided to create a startup team, Syensqo.ai, dedicated to the AI and Generative AI domain. Its mantra is simple: deliver value, with speed and agility while taking no compromise on compliance, ethics, guardrails or regulations.

As the Syensqo AI Change Manager, you will play a pivotal, hands-on role in executing and coordinating change management activities across all Syensqo AI initiatives. These include, but are not limited to, the SyGPT internal AI chatbot, AI literacy and awareness programs (webinars, conferences, training), Responsible AI awareness, and the deployment of AI copilots and advanced analytics tools throughout the organization.

Reporting to the Syensqo AI Change Lead, you will translate change strategies into actionable plans, ensuring effective adoption, engagement, and integration of AI solutions within diverse business functions. Your focus will be on operational delivery—managing communications, training, stakeholder engagement, user support, and feedback collection—to support Syensqo’s ambition to become an AI-driven industry leader.

Key Responsibilities:
- Change Execution: Implement change management plans and activities as defined by the Syensqo AI Change Lead for all AI-related tools and programs;
- Stakeholder Collaboration: Liaise with development teams, business units, and end users to ensure smooth execution of change initiatives across R&D, manufacturing, commercial, and support functions;
- Change Deliverables Production: Prepare, update, and distribute targeted adoption content (training, communication, process mapping) to keep users informed and engaged throughout the rollout and beyond;
- Content Preparation: Develop clear, user-friendly materials for communications, training sessions, user guides, and awareness campaigns (including Responsible AI and AI literacy);
- Training Coordination: Organize and facilitate training sessions, workshops, webinars, and user support activities to build capability and confidence in using Syensqo AI tools;
- User Support & Q&A: Serve as the primary point of contact for all questions from users of Syensqo AI tools, providing timely and accurate responses to ensure a positive user experience;
- Adoption Monitoring: Track adoption metrics and report progress, risks, and issues to the Syensqo AI Change Lead and relevant project teams.

Education and experience:
- Education:
Bachelor’s degree (minimum 3 years of higher education) in Business, Marketing, Communications, Information Systems, Change Management, or a related field is required. A Master’s degree is a plus.
- Experience:
- Minimum of 5 years of professional experience in digital transformation, or change management roles, with a strong focus on digital or AI-enabled tools;
- Demonstrated experience in supporting the rollout, adoption, or change management of digital or AI solutions within a business environment is essential.

Skills and behavioral competencies:

- Strong Communication: Ability to convey complex information clearly and effectively to diverse audiences, both verbally and in writing;
- Empathy and Emotional Intelligence: Demonstrates empathy and emotional intelligence in interactions, understanding user perspectives, managing change-related concerns, and fostering a supportive environment;
- Stakeholder Engagement: Skilled at building relationships, collaborating with cross-functional teams, and managing stakeholder expectations;
- User-Centric Mindset: Focused on understanding user needs, providing responsive support, and ensuring a positive user experience;
- Content Development: Proficient in preparing engaging and accessible content for communications, training, and user guidance;
- Analytical Thinking: Capable of interpreting data, monitoring adoption metrics, and using insights to drive continuous improvement;
- Organizational Skills: Able to manage multiple tasks, prioritize effectively, and deliver results within deadlines.
- Adaptability: Comfortable working in a fast-paced, evolving environment and adjusting to changing priorities;
- Problem-Solving: Proactive in identifying challenges, proposing solutions, and escalating issues when necessary;
- Collaboration: Team-oriented, open to feedback, and committed to achieving shared goals;
- Digital & AI Literacy: Strong understanding of digital tools and AI technologies, especially as they relate to commercial processes.

Additional information:
- Location: Portugal (Lisbon), Italy (Bollate) or India
- Remote work: possible

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.