Especialista de Processos

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job Overview

Syensqo’s Global Business Services (GBS) is on a transformation journey to drive operational excellence, efficiency, cost savings, risk reduction, and service quality across Finance, Procurement, Human Resources, and Credit Management.

We are looking for a Senior Service Excellence Specialist to join our GBS Service Excellence team. This role is designed for a highly experienced profile who can independently lead transversal initiatives, coach teams, deliver training, and partner with senior stakeholders across the organization.

The successful candidate will play a key role in embedding a continuous improvement mindset, leveraging digital tools and automation, and ensuring that every initiative delivers measurable impact on GBS KPIs. This role is also expected to act as a future leadership pipeline, with the potential to grow into a people or team leadership position.

Key Responsibilities

Continuous Improvement & Operational Excellence

• Lead and deliver end-to-end continuous improvement initiatives across all GBS service lines (Finance, Procurement, HR, Credit Management).
• Apply Lean Six Sigma methodologies to identify inefficiencies, eliminate waste, standardize processes, and deliver tangible cost savings and productivity gains.
• Translate business challenges into structured improvement roadmaps with clear benefits, KPIs, and sustainability plans.
• Actively contribute to achieving GBS financial and operational targets, including cost savings, service quality, NPS, and efficiency metrics.

Digital Transformation & Automation

• Identify small-scale automations and digital solutions to eliminate manual, repetitive tasks.
• Leverage digital tools to increase efficiency and transparency.
• Promote a pragmatic, value-driven approach to digitalization, always linked to business outcomes.

Training, Coaching & Capability Building

• Design and deliver training programs on Continuous Improvement, Lean Six Sigma, problem-solving, digital tools, and Service Excellence topics.
• Coach leaders and practitioners in applying CI tools in their daily operations and decision-making.
• Support certification journeys, gamified learning, and capability maturity development across GBS teams.
• Act as a role model for Service Excellence behaviors and mindset.

Stakeholder Management & Transversal Leadership

• Partner with senior stakeholders across GBS and beyond to align initiatives with strategic priorities.
• Lead cross-functional and transversal projects, coordinating multiple teams, regions, and functions.
• Communicate clearly and effectively with different audiences, from operational teams to senior management.
• Build strong, trust-based relationships and act as a credible advisor on Service Excellence topics.

Performance Management & Governance

• Define, track, and report KPIs and benefits linked to improvement and digital initiatives (cost savings, hours saved, NPS, quality, adoption).
• Support the governance of the continuous improvement framework and Service Excellence standards.
• Contribute to Service Excellence events, workshops, and global initiatives.

You will bring:

• Bachelor’s or Master’s degree in Business Administration, Engineering, Information Technology, or a related field.
• Minimum 7–10 years of experience in Continuous Improvement, Operational Excellence, or Transformation roles, preferably in a GBS or shared services environment.
• Proven experience leading transversal, cross-functional initiatives with measurable business impact.
• Strong experience in training delivery, coaching, and stakeholder engagement.
• Strong continuous improvement and service excellence mindset, with a focus on efficiency and value creation.
• Excellent analytical and problem-solving skills, able to convert data into actionable insights.
• Advanced stakeholder management and influencing skills.
• Proven ability to lead without formal authority.
• Strong communication, facilitation, and presentation skills.
• Ability to operate in a fast-paced, multicultural, global environment.
• High level of autonomy, ownership, and accountability.

Certifications:

• Lean Six Sigma Green Belt – Mandatory
• Lean Six Sigma Black Belt – Strongly Preferred
• Additional certifications in change management, digital transformation, or project management are a plus.

Language Requirements

• Fluent in English (written and spoken).
• Additional languages are a strong advantage.

You will get

• A strategic role at the heart of GBS transformation and Service Excellence.
• High visibility across GBS leadership and service lines.
• Opportunity to shape the future of continuous improvement, digital transformation, and knowledge management at Syensqo.
• Strong development perspective, including future leadership opportunities.
• A collaborative, global, and impact-driven environment where results matter.

• Competitive salary and benefits package
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Free well-being sessions (physical and psychological)

Additional information:

• Location: Lisbon (EMEA) or Curitiba (Americas)
• Reporting Line: Service Excellence Manager – GBS Transformation & Service Excellence
• Working model: Hybrid

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.