GBS People Services Support Specialist - Italian Speaker

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

We are looking for: 

• GBS People Services Support Specialist - French Speaker
• Our People and Service Support team is integrated in the GBS HR Service Line, located in Lisbon and Bangkok center  and part of the People Services, Learning & Development  & Workforce Data Administration Service Unit
• As a People Service Support Specialist, you will be mainly accountable for:
  • Provide 1st response and resolution to the inquiries and demands from internal and external service users via ticketing and call system
  • Support translation and review of materials in contract, training content, communication content or other documentations
  • Maintain accurate and timely employee records
  • Ensure Success Factors Employee Central Records

We count on you for:

• Provide a prompt and effective response and solutions to the demand and inquiries from internal/external users
• Propose, support or lead the initiatives and projects in process and performance improvement
• Proactively listen, analyze and solve user escalations or other daily issues
• Update databases with information provided by internal customers
• Check integrity/validity of data and authorization of information providers
• Follow up, collaborate and communicate with HR peers and stakeholders to ensure employee’s satisfaction
• Support the process lead and SU manager on performance reporting
• Ensure the compliance of deliverables to laws, regulations, policies and processes
• Ensure the timely performance and actions on internal or external audits and control tests

You can count on us for:

• Work in a dynamic and collaborative environment and to contribute to this group’s transformation
• Growth and learning opportunities

You will bring:

• Relevant education degree or equivalent in HR, Data Management or similar
• Fluent English and French (Non - negotiable)
• Good communication skill
• Make-it happen altitude
• User orientation mindset
• Attention to detail
• Ability to work collaboratively
• Ability to work in different timezone (if required)

You will get:

• Competitive salary and benefits package
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free well-being sessions (physical and psychological)

Additional information: 

• Location: Lisbon, Portugal
• Hybrid working model (at least one day per week at the office)
• 2 shifts: 7:30–16:30 and 9:00–18:00

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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