Customer Service Hub Lead

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to co

We are looking for: 

As the Customer Service Team Leader responsible for the Greenville, Texas Hub, you will lead the team ensuring day-to-day operational execution of the Sales process, and will work with the Customer Service Manager to identify and implement improvements in daily operational processes. It will be your responsibility to work through the team with management support to deliver customer satisfaction. Also in conjunction with the CS Manager, you will prepare and lead the review of Service performance with the business line leaders within the zone.

We count on you for: 

• Managing the day-to-day activities of a team of 10-15 Customer Service Representatives (CSRs), ensuring the members are appropriately trained

• Ensuring customer satisfaction and effective delivery of service to all levels of internal and external customers as well as the continuity of business 

• Understanding the expectations of the business and the role of each contributor 

• Owning specific aspects of Continuous Improvement and other projects as defined by supply chain strategies to solve complex situations

• Leading service reviews quarterly and metric analytics

You can count on us for: 

• This role offers a unique opportunity for the candidate to be the key point of contact for the monthly revenue recognition/sales process. It gives the candidate's the opportunity to develop their skills by providing a contact and escalation point for day-to-day issues for the team and for the stakeholder's business. Additionally, you will be able to engage in specific Continuous Improvement Projects as the need dictates, and also drive continuous improvement topics within the team and its operations.

You will bring: 

• 2 to 4 years experience in a similar role preferred

• Bachelor's degree in a relevant subject

• Confirmed supervisory and people management experience

• Customer and order management experience 

• Must be able to work with ITAR materials and documentation

Essential Skills

• Excellent communication, coordination, initiative, and collaboration skills

• Acute customer centricity

• Ability to manage projects

• Microsoft Excel / Google Suite proficiency 

• 2-4 years SAP and SalesForce knowledge is a plus

• 2 years Aerospace quality experience is a plus

You will get:

• Competitive salary 

• The U.S. base salary range reasonably expected to be paid for this position is $84,960 to $106,200 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.

• Excellent benefits package - Health and life insurance, well-being sessions

• 16 weeks of maternity/paternity and co-parenting leave

• Training platform for all employees

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
• Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.