Customer Service Representative

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

• Are you passionate about delivering exceptional customer experiences and eager to grow within a global leader in advanced materials? 
• At Syensqo, we are scientific explorers, driving breakthroughs that advance humanity.
• Our Composite Materials Business Unit is at the forefront of innovation, providing high-performance solutions for industries such as automotive and aerospace.

We are seeking:

• Enthusiastic, multilingual Customer Service Representatives who are
  quick learners and aspire to make a real impact.
• Join us and become a key player in shaping the future of mobility and technology!
  Mission;
  As a Customer Service Representative, you will be the vital link between our customers, commercial teams, and supply chain operations. You will manage a dedicated portfolio of customers, ensuring their orders are processed accurately and efficiently, while providing outstanding support throughout the entire order lifecycle.
• Your commitment to understanding customer needs will help deliver seamless and satisfying experiences
  every time.
  
  
• We count on you for: 
• Serve as the primary point of contact between our manufacturing plants and customers, ensuring clear and timely communication.
•  Accurately manage customer orders from entry to invoice, maintaining up-to-date master data and ensuring compliance with our policies.
• Collaborate with Supply Chain and Product Managers to address special customer requests and drive effective solutions. 
• Monitor and report on customer KPIs, proactively identifying opportunities for improvement. 
• Support complaint management processes, including credits, debits, and ebates. 
• Engage in cross-functional discussions to optimize processes and enhance customer outcomes. 
• Administer all orders in our ERP system, ensuring data accuracy and compliance with export regulations. 
• Customer Service Representative - Materials Business Unit Customer Service composite Materials.
• Manage customer portals, ensuring timely responses and documentation for audits and inspections.
• Work closely with Pricing and Data Management teams to ensure accurate pricing and contract adherence. 
•  Demonstrate a strong understanding of business processes, compliance obligations, and export requirements.
• Proven experience in customer service, ideally within a manufacturing or industrial environment. 
•  Strong working knowledge of ERP systems and business processes. 
•  Excellent communication, negotiation, and diplomacy skills with both internal and external stakeholders.
• Ability to make sound business decisions and solve problems in a dynamic, fast-paced environment.
•  Highly organized, detail-oriented, and able to manage multiple priorities efficiently. 
•  Familiarity with export compliance, contract administration, and industry quality standards is a plus. 
•  Eagerness to learn technical product information and apply it to customer solutions. 
•  Multilingual abilities are highly valued.
  
  
• You can count on us for:
   A dynamic, international work environment within a globally recognized
  organization. 
•  Clear career development pathways toward managerial roles in Customer
  Service, Supply Chain, or Commercial functions. 
•  The opportunity to make a meaningful impact in advancing innovative materials
  that shape the future. 

You will get:

• Competitive salary and benefits package
• The U.S. base salary range reasonably expected to be paid for this position is $65,000-$80,000 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations.
• Training platform for all employees 
• Free well-being sessions (physical and psychological)
• Employee retirement plan (401K) with match  

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
• Syensqo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.  
•  

#As you may already know, Syensqo is the newly established standalone company resulting from the recent spin-off of Solvay. While both organizations are in the process of finalizing the transition, some email communications related to your recruitment process may continue to come from Solvay.

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